- Manage large amounts of incoming call, other customer’s inquiries from website, email, social pages…
- Keep records of all customer contacts and interactions on CRM/ Data file
- Process and transfer Lead to right functional departments, following to ensure customer satisfactions
- Follow communication procedures, guidelines and policies.
- Make happy call and customer’s satisfactions surveys by email/ out-coming call
- Monitor Relationships with existing customers through CRM systems
- Conduct analyzing and reporting
- Analyze and execute multi-channel marketing campaign via social media with automation marketing (birthday campaigns, satisfaction survey campaigns, Thank-you letter for their orders)
- Work with digital marketing team to improve digital marketing
Building up knowledge base of product information, brand, product to support customer.
- Bachelor/College degree in marketing or Constructions
- At least 1- 2 years of relevant experience in customer service and contact center, preferably in building material industry.
- Technical expertise with CRM, contact center and analytical systems.
- Strong communication skills along with a customer-oriented attitude.
- Comfortable with communicating in both Vietnamese & English.
- Able to work under pressure and flexible business environment.
- Proficient in MS Office and CRM System
Working location: IPC Tower, 1489 Nguyen Van Linh, Tan Phong, Dist. 7, HCMC
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